Returns

At Aurelio Wear, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, no worries. We offer a simple, transparent, and fair return policy.

Return Conditions

You may return items within 14 days of delivery, provided that they are unused, in their original condition, and complete.

Please make sure to include a tracking number with your return shipment. Once we have received and inspected the returned items, the purchase amount will be refunded.

How to Start a Return

To initiate a return, please follow these steps.

• Contact us at info@aureliowear.com
• We will provide you with the correct return address and instructions
• Carefully package the item
• Ship the package using a tracked or insured shipping method
• You will receive a confirmation once we have received your return

The refund will be processed within 7 business days to your original payment method.

Return Shipping Costs

For example, wrong size, not satisfied, or changed your mind:
The customer is responsible for the return shipping costs
Always use a trackable or insured shipping method

Aurelio Wear is not responsible for lost or damaged return shipments

Returns are processed internationally. The average return shipping cost ranges between €18 and €24, depending on the carrier, shipping method, and customer location.

These costs are fully the responsibility of the customer, unless the product is defective, damaged, or incorrectly delivered.

We advise customers to contact our support team in advance to receive the most efficient return method and avoid unnecessary costs.

Defective or Incorrect Items

If a product is defective, damaged, or incorrectly delivered, we will fully cover the return shipping costs.

Received a Defective or Damaged Item?

Please report this within 48 hours of delivery by contacting info@aureliowear.com and include:

• Your order number
• A clear description of the issue
• The item concerned
• Photos of the damage

Received the Wrong Item?

Please report this within 48 hours and include the following information:

• Your order number
• Name of the item you did not receive
• Name of the item you received
• A clear photo of the received product

Refunds

After inspecting your return, we will notify you whether your refund has been approved. If approved, the refund will be issued within 7 business days to your original payment method.

Exceptions

We cannot issue refunds for items that have been used, damaged, or returned incomplete.

International Returns

International customers are responsible for return shipping unless the item is defective or incorrectly delivered. Please note that import duties, taxes, and additional shipping costs may apply depending on your location.

Order Not Received

If your order has not arrived within the expected delivery time, please contact us.
We will initiate an investigation and offer a replacement or full refund in case of loss.

Final Clause

Aurelio Wear reserves the right to modify this return policy at any time. Any changes will be published on the website and will apply to future purchases.